CUSTOM AUDIO QUESTIONS:

Q: How fast will I get my audio?
A: If you ordered downloadable production music, you'll get the audio instantly. If you order custom audio from us, we'll send it to you via the Internet within 48 hours of placing your order.

Q: Do I get a chance to approve the custom audio you produce for me prior to final delivery?
A: Yes. When we’ve completed the audio, we’ll upload it to a web page where you can listen to it and download it. You’ll have 24 hours to let us know if there’s something you don’t like about the audio production (either voice delivery or music selection). We’ll recut the audio at no extra charge. There is, however, an extra charge for a script revision.

Q: Okay, I know that I'll pay an extra charge if I want to revise my script after you've produced it. However, can I change the script right after I've sent it to you?
A: Yes. We will accept a revised script within an hour of placing your order.

Q: How do I get my script to you?
A: Immediately after making your purchase, you will receive a receipt in your email that contains a link to a web page with a form to fill out, giving you the opportunity to provide your script, instructions, and choice of music.

Q: Do I get to choose my music?
A: If you'll describe what kind of music you want (you can do that on our Script and Instructions Form), then we'll find something in our library that is suitable. By the way, the production music we sell online is a very small sample of the music in our library. So, don't feel like you're locked into something you hear online.

Q: Is it secure to order online from you?
A: Yes, and here's what makes it secure: Our checkout process is on a secure server. When you are on the View Cart page or the Checkout page of our website, you'll see a little lock icon in the address line indicating that we are encrypting your information with our Secure Sockets Layer. We are commited to the security of your transaction with us.

Q: I ordered downloadable music. How to I download my purchase?
A: Go to My Account and click on the order you want to download.

Our Guarantee and Refund Policy

Q: What if I'm unhappy with the audio you produce for me?
A: If you're not happy with the custom audio we produce for you (i.e. the voice, music or sound effects), contact us within 24 hours of us notifying you that your audio is ready for you to review and download. We'll either recut the audio or give you a refund. Sorry, we won't refund your money if you decide to change the script after we've produced it. This guarantee does not include downloadable production music or ready-to-go phone messages on hold.

If we don't understand something in your script, we'll contact you before we produce it. Also, if there's an obvious typo, we'll correct it before producing the audio. If you decide to change the script after we've produced it, we will recut your audio at an additional charge (we'll provide a quote based on the revisions needed).

In a nutshell: We don't always hit the mark on the music we choose for your custom audio production or the voice delivery you had in mind. Let us know within 24 hours and we'll change it or refund your money. It's that simple. It's our way of showing you our promise and pledge to your complete and total satisfaction. Buying your custom audio from Audiobag is 100% risk-free. What have you got to lose?

MUSIC PRODUCTION QUESTIONS:

Q: What file formats do you offer?
A: We offer WAV for music tracks that are 60 seconds and under; we offer 128 kbps MP3 for full-length music tracks.

Q: Is there anything I need to do before purchasing the music tracks?
A: You must turn cookies on in your browser. This is usually under the Tools menu bar, Security Tab (PC) or within the preferences box, at the 'Advanced' or 'Cookies' selection (Mac).

Q: Can you create a CD for me?
A: All of our music is available for instant downloading; we do not ship on CD.

Q: How do I save my music tracks to my computer?
A: For Windows right click on the download button and 'Save Target As' or 'Download link to Disk'... select a folder and save.
For Mac 'control-click' and hold on the sound link. A menu will pop up, 'Save Target As' or 'Dowload link to Disk' ... select your drive and save.

Q: I did not download the music I purchased and now the link has no page.
A: Links are available for a brief time. Contact us and we will send a new link to you.

Q: Please explain the license.
A: You can use the music tracks within any production for the purposes of synchronization. Examples of usage: podcasts, website presentations, television shows, films, radio, e-cards, commercials, flash animations, theater, CD presentations, etc.

Q: I want to use a music transition as part of an audio interview that I will be making for commercial purposes. My intent is to use this as intro and outro music for the interview that will initially be distributed on CD. Is this considered a proper usage?
A: Yes. As a long you’re not reselling the music as music tracks for sale on a CD, then using it as part of your presentation on a CD is okay.

A quick look at license Information:

Audiobag's license for the use of our production music is a non-exclusive license. When a license is non-exclusive, it means that the same rights are granted to others. The music is copyrighted and protected under the various laws of the United States, International treaties and other applicable laws. The music shall remain the sole and exclusive property of Jack Josey and Bill Josey. Use of the music is licensed, not sold, pursuant to the terms of our License Agreement below.

Legal Usage:

• podcasts
• website sound design (commercial and personal)
• CD presentations (as part of your presentation -- not as individual tracks for sale)
• games (console, PC, handheld, online)
• electronic devices
• software applications
• commercial productions such as music, film
• broadcast: tv, radio, cable (see above)
• audio brand identification (audio logos)
• ringtones (personal use only, not for resale)*
• on hold music

*Inclusion on custom chip-sets requires an additional license. Please contact us at jjosey@audiobag.com for more details.

Illegal Usage:

• making our sounds available to people who didn't specifically license them (including them as a separate part of another product or service)
• conversion to another format or downsampling and then redistributing in their original form
• redistribution in automated web templates
• redistribution as ringtones or system sounds

Editing our music is fine. However, you may not alter or embellish the music with intent to claim authorship.

Any usage beyond the above mentioned shall require written consent from Audiobag. All Rights not expressly granted to the user are reserved. All music produced and owned exclusively by Audiobag.