Frequently Asked Questions

FAQ

Thank you for visiting Audiobag.com. If you have a question about our services, we hope we have the answer for you below. If not, call or email us.

Do you accept any job?

We'll produce audio for just about any project. However, we reserve the right to pass on a job. Our policy is simple. If we don't feel comfortable telling our children about your project or if we don't believe we're a good match for your project, we'll politely turn down the job and refund you if you've already placed your order. We don't produce audio that promotes pornography, violence, bigotry, or guns.

How fast will I get my audio?

When you order production music or ready-to-go phone messages on hold, you'll get the audio instantly. When you order custom audio from us, we'll send it to you via the Internet within 48 hours of placing your order.

Do I get a chance to approve the custom audio you produce for me prior to final delivery?

Yes. When we’ve completed the audio, we’ll upload it to a special page where you can listen to it and download it. You’ll have 2 days to let us know if there’s something you don’t like about the audio production (either voice delivery or music selection). We’ll recut the audio at no extra charge or refund your money. There is, however, an extra charge for a script revision.

How do I get my script to you?

Immediately after making your purchase, you will receive an automatic email from us that contains a link to our Script and Instructions form, giving you the opportunity to provide your script, instructions, and choice of music.

I didn't receive an email with the link to the Script and Instructions form. What do I do now?

Your email spam blocker probably sent our email (with the link to the form) to your spam folder. Check your spam folder (and be sure to add our email address to your safe sender list). If you still can't find the email from Audiobag, call us toll-free at 1-800-773-5259 (and press 2).

Do I get to choose my music?

If you'll describe the kind of music you want (you can do that on our Script and Instructions Form), then we'll find something in our library that is suitable. By the way, the production music we have online is a very small sample of the music in our library. So, describing the kind of music you want is the fastest and easiest way to let us know what you want. If we select music that doesn't appeal to you, let us know and we'll remix the audio with different music at no extra charge.

I ordered instantly downloadable audio. How do I download my purchase?

If you weren't sent directly to the download page after ordering, go to My Account and click on the order you want to download.

What if I'm unhappy with the audio you produce for me?

OUR GUARANTEE

Custom audio:

We offer a full refund on all custom audio and video -- intros, outros, bumpers, full-length podcasts, general voiceovers, custom phone messages on hold, phone prompts, audio editing and enhancing. If you don't like the custom audio we produce for you, contact us within 48 hours of receiving the initial email notification from us telling you that your audio is ready. We'll revise your audio or give you a refund. By the way, if we don't understand something in your script, we'll contact you before we produce it. Also, if there's an obvious typo, we'll correct it before producing the audio. If you decide to change the script after we've produced it, we will recut your audio at an additional charge (we'll provide a quote based on the revisions needed). Production music and Ready-to-go phone messages on hold are not included in the guarantee.

What file formats do you offer for your production music?

We offer downloadable high quality 44 kHz 16 bit stereo WAV files. If you need a different format, email us and we'll convert the audio at no extra charge.

Is there anything I need to do before purchasing a production music track?

You must turn cookies on in your browser. This is usually under the Tools menu bar, Security Tab (PC) or within the preferences box, at the 'Advanced' or 'Cookies' selection (Mac).

How do I save the audio to my computer?

For Windows right click on the download button and 'Save Target As' or 'Download link to Disk'... select a folder and save. For Mac 'control-click' and hold on the sound link. A menu will pop up, 'Save Target As' or 'Dowload link to Disk' ... select your drive and save.

I did not download the music I purchased and now the link has no page. What do I do?

Links are available for a brief time. Contact us and we will send a new link to you.

Could you please explain the music license to me?

You can use the music tracks within any production for the purposes of synchronization. Examples of usage: podcasts, website presentations, television shows, films, radio, e-cards, commercials, flash animations, theater, CD presentations, etc.

Here`s an in-depth description of the license:

Audiobag's license for the use of our production music is a non-exclusive license. When a license is non-exclusive, it means that the same rights are granted to others. The music is copyrighted and protected under the various laws of the United States, International treaties and other applicable laws. The music shall remain the sole and exclusive property of Jack Josey and Bill Josey. Use of the music is licensed, not sold, pursuant to the terms of our License Agreement below.

Legal Usage:

- Website sound design (commercial and personal)
- CD presentations (as part of your presentation -- not as individual tracks for sale)
- Games (console, PC, handheld, online)
- Electronic devices
- Software applications
- Commercial productions such as music, film
- Broadcast: tv, radio, cable (see above)
- Audio brand identification (audio logos)
- Ringtones (personal use only, not for resale)*
- On hold music

*Inclusion on custom chip-sets requires an additional license. Please contact us at info@audiobag.com for more details.

Illegal Usage:

- Conversion to another format or downsampling and then redistributing in their original form
- Redistribution in automated web templates
- Redistribution as ringtones or system sounds

Editing our music is fine. However, you may not alter or embellish the music with intent to claim authorship.

Any usage beyond the above mentioned shall require written consent from Audiobag. All Rights not expressly granted to the user are reserved. All music produced and owned exclusively by Audiobag.