Thank you for visiting Audiobag.com. If you have a question about our services, we hope we have the answer for you below. If not, call or email us.
We produce voiceover projects such as intros, outros, commercials, and messages on hold within 2 business days of receiving your script, and from 2 to 7 days for audio and video editing/enhancing (depending on our workload and the length of your recording)..
A full guarantee on custom audio
(intros, outros, bumpers, commercials, promos, public service announcements, radio sweeepers, custom phone messages on hold and phone prompts):
If we make a mistake or if you're unhappy with the custom audio we produce for you, we'll revise it or refund your money. Contact us within 48 hours of receiving the initial email notification from us telling you that your audio is ready. By the way, if we don't understand something in your script, we'll contact you before we produce it. Also, if there's an obvious typo, we'll correct it before producing the audio. Our guarantee does not cover script or instruction changes after we've produced it (we'll provide you a quote for any script and/or instruction changes).
A limited guarantee on audo and/or video editing and enhancing:
If there's something you don't like about the audio and/or video we edit and/or enhance for you, contact us within 48 hours of receiving our email notification that it's ready. We'll examine it and try to improve it if we can, or we'll give you an explanation of why we can't. For example, if you contact us about words (or sections) we missed that you want edited out of your presentation, we can definitely take care of that. However, if you contact us about removing a loud thud that covers up some spoken words, we probably can't enhance it any more than we already have. We'll certainly re-examine the audio or video, but we may not be able to improve it. Because of the amount of labor that goes into audio and video editing and enhancing, we don't offer a refund.