Thank you for visiting Audiobag.com. If you have a question about our services, we hope we have the answer for you below. If not, call or email us.
Our money-back guarantee on custom audio
(intros, outros, bumpers, commercials, promos, public service announcements, radio sweeepers, custom phone messages on hold and phone prompts):
If we make a mistake or if you're unhappy with the custom audio we produce for you, we'll revise it or refund your money. Contact us within 48 hours of receiving the initial email notification from us telling you that your audio is ready. By the way, if we don't understand something in your script, we'll contact you before we produce it. Also, if there's an obvious typo, we'll correct it before producing the audio. Our guarantee does not cover script or instruction changes after we've produced it (we'll provide you a quote for any script and/or instruction changes).
Our limited guarantee on audio and/or video editing and enhancing:
We'll do an initial test of your recording or video when we receive it. If we determine that we can't improve the quality, we'll refund your money and end the project. On the other hand, if we determine that your recording or video can be improved, we'll continue editing and enhancing it.If there's a problem with the recording or video we deliver back to you, contact us within 48 hours of receiving our email notification that it's ready and we'll re-examine it. If we've missed taking out a section, that's something that can be repaired. However, if there's a loud noise (for example, a thump that covers up what is being said), removing it will probably take out the words, too. So we may not be able to make it sound any better than the work we've already done on it. Nevertheless, we'll re-examine it to see if we can improve it.
We don't offer refunds on our editing and enhancing service after the initial test on a single editing project you've purchased or after we've edited your first project in a package of projects.