Frequently Asked Questions

FAQ

Thank you for visiting Audiobag.com. If you have a question about our services, we hope we have the answer for you below. If not, call or email us.

Will you produce any script?

We reserve the right to reject any copy. In other words, if we don't want to use our voice(s) to say what you send to us, we'll turn it down and refund your money. We're not trying to be mean. We just want to feel good about our work. It's as simple as that.

How do I get my script and/or instructions to you?

After you've completed your online purchase, click the Return to Audiobag link on the page thanking you for your order. It will take you back to our Script and Instructions form. Fill out the form with your script, music choice, voice talent choice, and any instructions for us. When you've completed the form, click the submit button and we'll take it from there. When we complete your audio, we'll post it on a special download web page for you to hear or see and download, and we'll send you an email informing you it's ready.

I didn't find my link to the Script and Instructions form. What do I do now?

If you closed your browser after making your purchase and missed the provided link that takes you to our Script and Instructions form, don't panic. Simply please email us at info@audiobag.com or call us at 1-800-397-4887 and we'll send you the link.

What is the turnaround time on a project?

We produce voiceover projects such as intros, outros, commercials, and messages on hold within 2 business days of receiving your script, and from 2 to 5 days for audio and video editing/enhancing (depending on our workload and the length of your recording).

Do you need me to provide a detailed listing of all the issues in each recording or video I want you to edit and enhance?

No, there's no need to provide a detailed listing of all the issues. We'll go through the entire recording or video and find the problems. However, if there are particular sections that you've decided you don't want in the final presentation, let us know where they are in your recording or video.

Do I get a chance to approve the custom voice work you do for me prior to final delivery?

Yes. When we’ve completed the audio, we’ll upload it to a special page where you can listen to it and download it. You have 30 days to let us know if something needs to be corrected. See our revision policy below for complete details.

Do I get to choose my music?

Yes. Describing the style (for example, soft rock) of music you want is the fastest and easiest way to let us know what you want. If we select music that doesn't appeal to you, let us know and we'll remix the audio with different music at no extra charge. If you'd like to select the music yourself, we provide a link in our Script and Instructions Form to the music library we use. After you've found the music track you like, tell us the name of the track on the Script and Instructions Form.

If I send you my own music, can I get the voice only price?

We charge more for producing a voice and music presentation because it takes us extra time to mix the audio. So, you'll need to purchase voice and music even if you provide your own music.

I need my audio improved in a video. Do I order the Audio Editing and Enhancing service or the Video Editing and Enhancing service?

If you don't need anything that involves editing of the video track and you can send us just your audio track (in other words, you'll re-insert the audio track back into your video and render it yourself), then order our Audio Editing and Enhancing service. If you want us to edit out unwanted words, long pauses, or other sections in your video, that involves editing of the audio and the video tracks. So you'll need to order our Video Editing and Enhancing service.

What if I'm unhappy with the audio and/or video you produce for me?

Our revision policy on custom audio (includes intros, outros, commercials, promos, public service announcements, full-length presentations, radio sweepers, messages on hold, and phone prompts):

Let us know if we need to make a revision within 30 days after we've sent you our first email letting you know that your audio is ready. We'll do up to 3 revisions.* We'll revise your audio if we mispronounced something, or if we've chosen a sound effect or a music track that you don't like, or if we missed the mark on the voice delivery (for example, you wanted upbeat and we gave you conversational instead). This does not include script or instruction changes. A script change means changing the wording of your original script that you sent to us. An instruction change is sending us different instructions than your original instructions. We'll provide you a quote for any script and/or instruction changes. Because of the amount of time we put into a project, we do not offer refunds.

Our revision policy on audio and/or video editing and enhancing:

You have 30 days after we've sent you our first email letting you know that your audio or video is ready to let us know if we made a mistake in the editing and/or enhancing, We'll take care of it. If it's not a mistake on our part, but a noise that concerns you, we'll re-examine it. Keep in mind, though, if there's a loud noise such as a thump that covers up what is being said, removing it may take out the words, too. We may not be able to make it sound any better than the work we've already done on it. However we'll re-examine it to see if we can improve it. Our revision policy does not include instruction changes after we've edited and/or enhanced your recording or video. Instruction changes include any changes from your original instructions. We'll provide you a quote for any instruction changes. Because of the amount of time we put into a project, we do not offer refunds.